Shipping, Returns & Cancellations

Shipping, Returns & Cancellations

Shipping

Shoe Envie & More package all goods sent to you in an appropriate manner for shipping with regard to the products purchased, are sent the same day payment for the item clears or the next day as available.

Delivery times

We can’t deliver to a Post Office box or any address which looks suspicious to us. For delivery within New Zealand we use Toll couriers. Delivery should take between 2-4 working days and a day or two longer for rural deliveries.

If we are unable to supply the goods ordered or there will be an extra delay we will advise you and offer you the option for a refund.

International Orders

The cost for international shipping is automatically added on at the checkout and varies according to the country shipped to. The shipping cost may be adjusted further when your order is processed, according to weight and any difference refunded or paid, as appropriate.

Returns

Items are sent out in original good condition, packaged appropriately. Claims for any damage or loss in transit must be made as against the shipping carrier.

Items that have been purchased on sale or discounted from original selling price, cannot be exchanged or returned.

Any items with faulty manufacturing must be returned within 7 days. The customer bears the cost of shipping and insuring the returned item, unless agreed otherwise. Shoe Envie & More will endeavour to repair or replace the faulty item within 7 days of receipt of the faulty item.

The customer can return an item within 7 days of receipt of such item for refund or replacement. Whether to accept the return of an item is at the complete discretion of Shoe Envie & More. If an item is accepted for return, the customer bears the cost of shipping the item back to Shoe Envie & More and the item must be received in the original condition and with original packing and Order Confirmation Email as this is needed as proof of purchase.

Product returns should be sent by registered mail or by signature required courier delivery. We accept no responsibility for loss or damage occurring in transit.

No returns will be accepted after 7 days from delivery date, other than faulty products.

Cancellations / Changing Orders

To cancel a placed online order, you must contact us within 24 hours.

Once you have finalised your order and processed payment it cannot be changed, however you can cancel your order. If you wish to cancel your order please contact us on (06) 868 7598 or email [email protected].

Every effort will be made to accommodate the cancellation, as long as it has not been dispatched. If you cancel before your order is dispatched you will receive a full refund. If your items have already been sent then your order can no longer be cancelled.

Once your order arrives you will need contact us on (06) 868 7598 to confirm cancellation and return. The customer bears the cost of shipping the item back to Shoe Envie & More and the item must be received in the original condition and with original packing and Order Confirmation Email as this is needed as proof of purchase.

Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase. Please note the original delivery fee will not be refunded.

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